Recart incident

Attribution is delayed for most of our Shopify merchants

Major Resolved View vendor source →

Recart experienced a major incident on August 18, 2021 affecting Tracking, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2021, 08:36 PM UTC
Resolved
Aug 18, 2021, 09:35 PM UTC
Duration
59m
Detected by Pingoru
Aug 18, 2021, 08:36 PM UTC

Affected components

Tracking

Update timeline

  1. identified Aug 18, 2021, 08:36 PM UTC

    Because of a Shopify issue attribution in Recart is delayed.

  2. resolved Aug 18, 2021, 09:35 PM UTC

    This incident has been resolved.