Recart incident

Problems with sending messages to the UK

Minor Resolved View vendor source →

Recart experienced a minor incident on July 19, 2024 affecting Messaging, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 11:37 AM UTC
Resolved
Jul 19, 2024, 05:50 PM UTC
Duration
6h 13m
Detected by Pingoru
Jul 19, 2024, 11:37 AM UTC

Affected components

Messaging

Update timeline

  1. investigating Jul 19, 2024, 11:37 AM UTC

    There is an ongoing global outage because of a CrowdStrike update on Windows based machines. Aggregators we work with affected by this problem to some extend, and because of this, sending message to the UK can see huge delays. We will update you as we get more information from our aggregators.

  2. monitoring Jul 19, 2024, 01:18 PM UTC

    We moved the status to Monitoring as we cannot fix the problems at hand, we will update you as we get more info about it.

  3. resolved Jul 19, 2024, 05:50 PM UTC

    Aggregators reported that they successfully resolved the issue they had, so delay to the UK has been resolved.