Recart incident

Campaign sending issues when targeting exclude segment with a large number of subscribers

Minor Resolved View vendor source →

Recart experienced a minor incident on August 1, 2024 affecting Messaging, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 02:08 PM UTC
Resolved
Aug 02, 2024, 06:31 PM UTC
Duration
1d 4h
Detected by Pingoru
Aug 01, 2024, 02:08 PM UTC

Affected components

Messaging

Update timeline

  1. identified Aug 01, 2024, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 02, 2024, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 02, 2024, 06:31 PM UTC

    This incident has been resolved.