Rebill experienced a notice incident on November 30, 2023 affecting Payment Links and Payment Processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 30, 2023, 12:36 PM UTC
Dear Valued Customer, We regret to inform you that we experienced a disruption in PIX services in Brazil, starting from 17:45 GMT-3. During this period, you may have encountered delays in updating the status of your payments. Our team immediately engaged with the service provider to address the issue and worked tirelessly to ensure a swift resolution. We understand the impact this incident may have had on your operations, and we sincerely apologize for any inconvenience caused. We are pleased to inform you that as of Nov 30, 18:16 GTM-3, the incident has been successfully resolved. PIX services in Brazil are now operating seamlessly, and you should no longer experience any disruptions. We appreciate your patience and understanding throughout this process. If you have any further concerns or queries, please don't hesitate to reach out to our support team [email protected].