Rebill incident

Issue Detected: Recurring Subscription Billing in Colombia

Minor Resolved View vendor source →

Rebill experienced a minor incident on November 30, 2023 affecting Payment Processing and Subscriptions, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 09:57 PM UTC
Resolved
Nov 30, 2023, 10:39 PM UTC
Duration
42m
Detected by Pingoru
Nov 30, 2023, 09:57 PM UTC

Affected components

Payment ProcessingSubscriptions

Update timeline

  1. identified Nov 30, 2023, 09:57 PM UTC

    We're currently experiencing difficulties with recurring subscription billing in Colombia since 14:14 GMT-3. Our team is actively working to resolve this issue. We understand the importance of uninterrupted service and apologize for any inconvenience this may cause. Rest assured, we're committed to getting this sorted out as quickly as possible. Thank you for your patience and understanding.

  2. resolved Nov 30, 2023, 10:39 PM UTC

    Issue Resolved: Recurring Subscription Billing in Colombia We're pleased to announce that as of 19.37 GTM-3 the recurring subscription billing issue in Colombia has been successfully resolved. Our dedicated team worked tirelessly to address the issue and restore normalcy to our services. We understand the impact this may have had on your experience, and we sincerely apologize for any inconvenience caused during this period. Your patience and understanding have been greatly appreciated. As always, we remain committed to delivering uninterrupted and reliable service. If you encounter any lingering concerns or have additional questions, please don't hesitate to reach out to our support team [email protected].