Rebill experienced a notice incident on November 30, 2023 affecting Payment Processing, lasting 17h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 30, 2023, 10:44 PM UTC
We have identified specific processing issues with PIX in BRASIL. We have contacted the processor and we will provide an update as soon as it becomes available. Timestamp 12.57 GTM-3
- identified Dec 01, 2023, 04:12 PM UTC
We are pleased to inform you that the processing issues with PIX in Brazil have been successfully resolved. Our team has worked diligently to address the identified issues, and we appreciate your patience during this time. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected]. We are committed to ensuring the stability and reliability of our services and appreciate your understanding. Timestamp 12.38 GTM-3
- resolved Dec 01, 2023, 04:12 PM UTC
This incident has been resolved.