Rebill experienced a critical incident on January 4, 2024 affecting Subscriptions and Tokenization Service and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2024, 05:32 PM UTC
We regret to inform you that our Tokenization API is currently experiencing an unexpected incident that may impact the processing of new transactions. Our team is actively working to resolve the issue and restore normal functionality as quickly as possible.
- monitoring Jan 04, 2024, 07:56 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 04, 2024, 09:25 PM UTC
We regret to inform you that our Tokenization API, Direct Purchase and Payins Payment is currently experiencing an unexpected incident that may impact the processing of new transactions. Our team is actively working to resolve the issue and restore normal functionality as quickly as possible.
- monitoring Jan 04, 2024, 11:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2024, 12:31 AM UTC
We are pleased to inform you that our Tokenization API incident has been successfully resolved. Our team worked diligently to fix the issue, ensuring a swift return to normal functionality for seamless transaction processing. Thanks for your patience.