Rebill incident

Resolved: Platform and payment processing downtime

Critical Resolved View vendor source →

Rebill experienced a critical incident on March 4, 2024 affecting Payment Service and Subscriptions and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 09:44 PM UTC
Resolved
Mar 04, 2024, 09:44 PM UTC
Duration
—
Detected by Pingoru
Mar 04, 2024, 09:44 PM UTC

Affected components

Payment ServiceSubscriptionsDashboard

Update timeline

  1. resolved Mar 04, 2024, 09:44 PM UTC

    We wish to inform you that our payment platform encountered a period of downtime, impacting login capabilities, tokenization and payment procesing between 14:36 and 15:40 UCT-3. We are pleased to announce that the issue has now been fully resolved. We extend our sincerest apologies for any inconvenience this may have caused and appreciate your understanding. Feel free to reach out to us [email protected] if you have any doubts regarding this issue.