Rebill incident

Resolved: Incident Report - Dashboard and API Performance Degradation

Notice Resolved View vendor source →

Rebill experienced a notice incident on October 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2024, 02:43 PM UTC
Resolved
Oct 12, 2024, 10:00 AM UTC
Duration
—
Detected by Pingoru
Oct 12, 2024, 02:43 PM UTC

Update timeline

  1. resolved Oct 12, 2024, 02:43 PM UTC

    We experienced a performance degradation affecting our Dashboard and API from 7:00 AM to 10:26 AM (UTC-3). During this time, some users may have encountered slower response times or difficulty accessing these services. The issue was caused by a failure in the automatic renewal of the SSL certificate for rebill.com, which is managed by AWS Certificate Manager. Our team quickly identified the problem and implemented a fix. Full functionality has been restored, and we are monitoring the situation to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions, please feel free to contact us at [email protected].