Rebill experienced a critical incident on November 26, 2024 affecting Webhooks and Emails and 1 more component, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 26, 2024, 08:31 PM UTC
We are currently experiencing a service degradation affecting email, SMS and WhatsApp notifications and Webhooks. This began on November 26 at 19:34 UTC and is ongoing. Our team is actively working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we address the issue. If you have any questions or concerns, please contact us at [email protected].
- identified Nov 27, 2024, 12:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 27, 2024, 05:01 PM UTC
Resolved - The service degradation affecting email, SMS, WhatsApp notifications, and Webhooks has been fully resolved as of November 27 at 08:15 UTC. All systems are now operating normally, and notifications and Webhooks are functioning as expected. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this time. If you have any further questions or concerns, please contact us at [email protected].