RealVNC experienced a minor incident on June 24, 2020 affecting Portal, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- investigating Jun 24, 2020, 06:31 PM UTC
We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account- for more information on this.
- monitoring Jun 24, 2020, 06:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2020, 09:26 PM UTC
This incident has been resolved.