RealVNC incident

Issues accessing RealVNC websites

Major Resolved View vendor source →

RealVNC experienced a major incident on December 7, 2020 affecting Portal and Portal and 1 more component, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2020, 01:37 PM UTC
Resolved
Dec 07, 2020, 08:31 PM UTC
Duration
6h 54m
Detected by Pingoru
Dec 07, 2020, 01:37 PM UTC

Affected components

PortalPortalOn-Demand Assist - Downloads Website

Update timeline

  1. investigating Dec 07, 2020, 01:37 PM UTC

    We are currently investigating this issue.

  2. identified Dec 07, 2020, 02:59 PM UTC

    The issue has been identified and we are working with one of our infrastructure providers on a resolution

  3. identified Dec 07, 2020, 05:20 PM UTC

    We are continuing to work with one of our infrastructure providers on a resolution.

  4. monitoring Dec 07, 2020, 06:39 PM UTC

    The issue looks to be fixed and we are monitoring the situation

  5. resolved Dec 07, 2020, 08:31 PM UTC

    This incident has been resolved.