RealVNC incident

Customers cannot add new payment methods on the VNC Connect portal

Minor Resolved View vendor source →

RealVNC experienced a minor incident on December 7, 2021 affecting Portal, lasting 23h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 12:53 PM UTC
Resolved
Dec 08, 2021, 12:01 PM UTC
Duration
23h 8m
Detected by Pingoru
Dec 07, 2021, 12:53 PM UTC

Affected components

Portal

Update timeline

  1. investigating Dec 07, 2021, 12:53 PM UTC

    We are aware of an issue which is preventing customers adding payment methods to their account. We're working on resolving this.

  2. identified Dec 07, 2021, 04:44 PM UTC

    The issue has been identified and a fix prepared. We'll deploy the fix tomorrow morning (UK time) so if this issue has affected you, please try adding your new credit card tomorrow. We apologise for any inconvenience caused.

  3. monitoring Dec 08, 2021, 12:01 PM UTC

    A fix has been deployed. Apologies for the inconvenience.

  4. resolved Dec 08, 2021, 12:01 PM UTC

    This incident has been resolved.