RealVNC experienced a notice incident on August 25, 2023 affecting Connectivity Service, lasting 17h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2023, 02:21 PM UTC
We are aware of an issue with RealVNC Cloud Connections. We are investigating the cause of the issue.
- investigating Aug 25, 2023, 02:58 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2023, 03:39 PM UTC
We are working on restoring services
- identified Aug 25, 2023, 04:44 PM UTC
We are continuing to roll out fixes to the RealVNC cloud services. We apologise for any inconvenience cause.
- identified Aug 25, 2023, 04:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 25, 2023, 05:30 PM UTC
We are continuing to bring up the services. We expect the services to be available for all customers by 19:00 UTC (8PM BST, 2PM EST, 12PM PST). An incident report will be available for customers.
- monitoring Aug 25, 2023, 06:51 PM UTC
We have deployed a fix to the cloud connectivity services. RealVNC Cloud Connectivity services are available to all users globally.
- resolved Aug 26, 2023, 08:14 AM UTC
This incident has been resolved.