RealVNC incident

New purchase emails not being sent for new subscriptions

Notice Resolved View vendor source →

RealVNC experienced a notice incident on October 30, 2023 affecting Portal, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 09:42 AM UTC
Resolved
Oct 30, 2023, 12:08 PM UTC
Duration
2h 26m
Detected by Pingoru
Oct 30, 2023, 09:42 AM UTC

Affected components

Portal

Update timeline

  1. investigating Oct 30, 2023, 09:42 AM UTC

    Customers are currently not receiving new purchase emails. We are investigating the issue

  2. identified Oct 30, 2023, 09:43 AM UTC

    We have identified the issue and are working on a fix.

  3. identified Oct 30, 2023, 11:10 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 30, 2023, 11:10 AM UTC

    We are currently deploying a fix for this issue.

  5. monitoring Oct 30, 2023, 11:10 AM UTC

    A fix has been deployed and we are monitoring

  6. resolved Oct 30, 2023, 12:08 PM UTC

    The issue has been resolved