RealVNC incident

Issue with presence and audit

Minor Resolved View vendor source →

RealVNC experienced a minor incident on February 9, 2024 affecting Presence Service and Audit Service, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 03:14 PM UTC
Resolved
Feb 09, 2024, 04:03 PM UTC
Duration
49m
Detected by Pingoru
Feb 09, 2024, 03:14 PM UTC

Affected components

Presence ServiceAudit Service

Update timeline

  1. investigating Feb 09, 2024, 03:14 PM UTC

    We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

  2. monitoring Feb 09, 2024, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2024, 04:03 PM UTC

    This incident has been resolved.