RealVNC incident

Possible issue when updating payment cards on the VNC Connect portal

Minor Resolved View vendor source →

RealVNC experienced a minor incident on November 25, 2021, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2021, 04:13 PM UTC
Resolved
Nov 25, 2021, 10:25 PM UTC
Duration
6h 11m
Detected by Pingoru
Nov 25, 2021, 04:13 PM UTC

Update timeline

  1. investigating Nov 25, 2021, 04:13 PM UTC

    Our payment processor is experiencing some issues with updating payment cards and some customers may experience problems when adding new payment cards on the Billing page of the VNC Connect portal. If you experience this, please try again later.

  2. investigating Nov 25, 2021, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 25, 2021, 10:25 PM UTC

    This issue has been resolved by our payment processor.