RealVNC incident

PayPal payments not working

Minor Resolved View vendor source →

RealVNC experienced a minor incident on November 22, 2022 affecting Portal, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 04:44 PM UTC
Resolved
Nov 24, 2022, 09:44 AM UTC
Duration
1d 17h
Detected by Pingoru
Nov 22, 2022, 04:44 PM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 22, 2022, 04:44 PM UTC

    We are aware that adding PayPal as a payment method for new or existing subscriptions is not working on the VNC Connect portal. We are working on a fix. We apologise for any inconvenience caused.

  2. identified Nov 22, 2022, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 22, 2022, 08:48 PM UTC

    We plan to deploy a fix for this issue on 23rd November 2022 before 13:00 UTC.

  4. monitoring Nov 23, 2022, 02:36 PM UTC

    A fix has been implemented and we are monitoring

  5. resolved Nov 24, 2022, 09:44 AM UTC

    This incident has been resolved.