RealVNC incident

Small number of customers may not see all cloud-joined devices

Notice Resolved View vendor source →

RealVNC experienced a notice incident on March 21, 2025 affecting Connectivity Service, lasting 6d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 11:11 AM UTC
Resolved
Mar 28, 2025, 09:31 AM UTC
Duration
6d 22h
Detected by Pingoru
Mar 21, 2025, 11:11 AM UTC

Affected components

Connectivity Service

Update timeline

  1. investigating Mar 21, 2025, 11:11 AM UTC

    A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

  2. identified Mar 26, 2025, 09:22 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Mar 26, 2025, 04:14 PM UTC

    A fix has been applied to the affected customers and we are continuing to monitor the results.

  4. resolved Mar 28, 2025, 09:31 AM UTC

    This incident has been resolved.