RealVNC experienced a minor incident on July 23, 2020 affecting Portal, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2020, 09:40 AM UTC
Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.
- investigating Jul 23, 2020, 09:58 AM UTC
We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.
- monitoring Jul 23, 2020, 12:05 PM UTC
We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.
- resolved Jul 23, 2020, 12:07 PM UTC
This incident has been resolved.