RealVNC incident
VNC Connect and VNC Developer portals inaccessible
RealVNC experienced a major incident on August 27, 2020 affecting Portal and Portal and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2020, 08:08 AM UTC
We are currently investigating the issue.
- investigating Aug 27, 2020, 08:33 AM UTC
We are continuing to investigate the issue. Connectivity services are not affected.
- investigating Aug 27, 2020, 09:27 AM UTC
We have identified the issue and are working on a resolution. Please check back here for details.
- identified Aug 27, 2020, 10:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 27, 2020, 11:12 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 27, 2020, 11:56 AM UTC
The Instant Support website (realvnc.help) and VNC Developer websites are now up and running.
- identified Aug 27, 2020, 12:11 PM UTC
The VNC Connect portal (https://manage.realvnc.com) is now available
- monitoring Aug 27, 2020, 12:12 PM UTC
We are monitoring the services
- monitoring Aug 27, 2020, 12:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2020, 12:24 PM UTC
This incident has been resolved. Reason for outage: A fire in one of our datacenters affected the power delivery to some servers. This power issue needed to be remediated before servers could be powered up and checked before being brought online.