RealVNC incident

Connectivity issues

Minor Resolved View vendor source →

RealVNC experienced a minor incident on November 16, 2020 affecting Connectivity Service and Address Book Synchronization, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 08:32 AM UTC
Resolved
Nov 16, 2020, 03:28 PM UTC
Duration
6h 55m
Detected by Pingoru
Nov 16, 2020, 08:32 AM UTC

Affected components

Connectivity ServiceAddress Book Synchronization

Update timeline

  1. investigating Nov 16, 2020, 08:32 AM UTC

    We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.

  2. investigating Nov 16, 2020, 08:44 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 16, 2020, 09:01 AM UTC

    We are continuing to investigate this issue. While we investigate, if you are affected please try restarting VNC Viewer as this may resolve this issue.

  4. identified Nov 16, 2020, 09:53 AM UTC

    The issue has been identified and a fix is being worked on.

  5. monitoring Nov 16, 2020, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 16, 2020, 03:28 PM UTC

    The issue has been resolved