RealVNC incident

VNC Connect portal performance issue affecting a small number of customers

Minor Resolved View vendor source →

RealVNC experienced a minor incident on March 3, 2021 affecting Portal, lasting 39d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2021, 02:37 PM UTC
Resolved
Apr 12, 2021, 11:39 AM UTC
Duration
39d 21h
Detected by Pingoru
Mar 03, 2021, 02:37 PM UTC

Affected components

Portal

Update timeline

  1. investigating Mar 03, 2021, 02:37 PM UTC

    We are aware that the People tab on the VNC Connect portal for some customers is slow to load, and that auto complete is slow when adding people/groups to computers/computer groups. We are investigating this issue.

  2. identified Mar 05, 2021, 10:43 AM UTC

    The issue has been identified and a fix is being worked on. Please check back here for updates. We apologise for any inconvenience caused.

  3. identified Mar 09, 2021, 09:26 AM UTC

    We are continuing to work on a fix for this issue. Mitigation measures have been identified and implemented until a full fix is deployed.

  4. resolved Apr 12, 2021, 11:39 AM UTC

    The issue has been resolved