RealVNC experienced a notice incident on March 29, 2021 affecting On-Demand Assist - Branding Service, lasting 14d. The incident has been resolved; the full update timeline is below.
Affected components
On-Demand Assist - Branding Service
Update timeline
- investigating Mar 29, 2021, 02:01 PM UTC
Branded Instant Support binaries that have been created after 8:30 UTC on Monday 29th March 2021 have invalid certificates. If this issue affects you please use the unbranded binaries from www.realvnc.help until this issue has been resolved. Additionally, please do not rebrand your Instant Support binaries until this issue is resolved. We apologise for the inconvenience.
- monitoring Mar 30, 2021, 09:08 AM UTC
A fix has been implemented and we are monitoring
- resolved Apr 12, 2021, 02:18 PM UTC
This incident has been resolved.