RealVNC incident

Portal Billing page errors for a small number of Customers

Notice Resolved View vendor source →

RealVNC experienced a notice incident on June 7, 2021 affecting Portal, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2021, 03:26 PM UTC
Resolved
Jun 11, 2021, 12:52 PM UTC
Duration
3d 21h
Detected by Pingoru
Jun 07, 2021, 03:26 PM UTC

Affected components

Portal

Update timeline

  1. investigating Jun 07, 2021, 03:26 PM UTC

    Customers who purchased from some resellers will get an error when viewing the Billing page of the VNC Connect portal. We are investigating this issue.

  2. identified Jun 07, 2021, 03:31 PM UTC

    The issue has been identified and a fix is being prepared.

  3. monitoring Jun 08, 2021, 12:14 PM UTC

    A fix has been deployed and we are monitoring the results.

  4. resolved Jun 11, 2021, 12:52 PM UTC

    This incident has been resolved.