RealVNC incident

Issues with adding payment cards on the VNC Connect portal

Minor Resolved View vendor source →

RealVNC experienced a minor incident on July 16, 2021 affecting Portal, lasting 5d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2021, 11:22 AM UTC
Resolved
Jul 22, 2021, 08:14 AM UTC
Duration
5d 20h
Detected by Pingoru
Jul 16, 2021, 11:22 AM UTC

Affected components

Portal

Update timeline

  1. investigating Jul 16, 2021, 11:22 AM UTC

    Customers may experience intermittent issues when adding payment cards on the VNC Connect portal. If this occurs, please try again. We're investigating this issue. Apologies for any inconvenience.

  2. resolved Jul 22, 2021, 08:14 AM UTC

    This incident has been resolved.