RealVNC incident
Customers may experience issues creating and updating account and server details
RealVNC experienced a major incident on January 18, 2022 affecting Connectivity Service and Connectivity Service, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2022, 11:57 AM UTC
We are investigating an issue at one our data centers that may impact the creation and removal of new servers and accounts. Connecting to existing accounts and servers are not affected, though some may experience degraded performance.
- investigating Jan 18, 2022, 12:25 PM UTC
We are continuing to investigate this issue.
- investigating Jan 18, 2022, 12:34 PM UTC
Some customers may see "VNC server is not currently listening for cloud connections".
- investigating Jan 18, 2022, 02:14 PM UTC
Team operations in the portal that modify or add are still affected by this ongoing issue.
- identified Jan 18, 2022, 05:25 PM UTC
The issue has been identified as a network connectivity issue in the affected datacenter. We are working with our network provider on a resolution.
- identified Jan 18, 2022, 11:06 PM UTC
We are continuing to work with our infrastructure partners on a fix for this issue
- identified Jan 19, 2022, 06:10 AM UTC
We are continuing to work with our infrastructure partners on a fix for this issue
- monitoring Jan 19, 2022, 08:29 AM UTC
The issue has been resolved and service in the affected datacenter has been restored. Apologies for any inconvenience caused.
- resolved Jan 19, 2022, 06:29 PM UTC
This incident has been resolved.