RealVNC incident

Cloud connectivity issues

Minor Resolved View vendor source →

RealVNC experienced a minor incident on May 6, 2022 affecting Connectivity Service and Connectivity Service, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 05:23 PM UTC
Resolved
May 09, 2022, 08:32 AM UTC
Duration
2d 15h
Detected by Pingoru
May 06, 2022, 05:23 PM UTC

Affected components

Connectivity ServiceConnectivity Service

Update timeline

  1. investigating May 06, 2022, 05:23 PM UTC

    We are aware of connectivity issues at one of our regional datacenters (US East). This may have disrupted some relayed connections and session performance for some customers may be impacted. We are working with our network providers on this issue.

  2. investigating May 06, 2022, 08:41 PM UTC

    Our network provider is continuing to investigate the issue.

  3. identified May 07, 2022, 11:47 AM UTC

    We have identified the problem and our network provider is working on a solution.

  4. monitoring May 07, 2022, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 09, 2022, 08:32 AM UTC

    This incident has been resolved.