RealVNC experienced a minor incident on June 6, 2022 affecting Connectivity Service and Connectivity Service and 1 more component, lasting 18h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Connectivity ServiceConnectivity ServiceAddress Book Synchronization
Update timeline
- investigating Jun 06, 2022, 11:29 AM UTC
We are aware that some connections are failing with "Hosted discovery error: HTTP forbidden". We are investigating as a matter of urgency
- monitoring Jun 06, 2022, 11:37 AM UTC
The issue has been identified and services are returning to normal. We are continuing to monitor the services.
- resolved Jun 07, 2022, 05:51 AM UTC
This incident has been resolved.