RealVNC incident

Issues logging into the VNC Connect portal

Major Resolved View vendor source →

RealVNC experienced a major incident on August 17, 2022 affecting Portal, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 12:24 PM UTC
Resolved
Aug 22, 2022, 01:47 PM UTC
Duration
5d 1h
Detected by Pingoru
Aug 17, 2022, 12:24 PM UTC

Affected components

Portal

Update timeline

  1. investigating Aug 17, 2022, 12:24 PM UTC

    Customer receive "something went wrong" when logging into the VNC Connect portal (https://manage.realvnc,com). We are currently investigating the issue. Connectivity services are unaffected,

  2. investigating Aug 17, 2022, 12:50 PM UTC

    The issue has been identified. We are continuing to monitor.

  3. monitoring Aug 17, 2022, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2022, 01:47 PM UTC

    The incident has been resolved