RealVNC incident

Investigating Email Delivery Issues

Notice Resolved View vendor source →

RealVNC experienced a notice incident on March 17, 2023, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2023, 02:12 PM UTC
Resolved
Mar 17, 2023, 05:00 PM UTC
Duration
2h 48m
Detected by Pingoru
Mar 17, 2023, 02:12 PM UTC

Update timeline

  1. investigating Mar 17, 2023, 02:12 PM UTC

    We are currently investigating an issue where some emails for VNC Connect are not being delivered.

  2. monitoring Mar 17, 2023, 03:31 PM UTC

    We have identified the issue affecting email delivery and a fix has been deployed. If you have not yet received an email you were expecting, please try your action again to generate a new one

  3. resolved Mar 20, 2023, 09:58 AM UTC

    This incident has been resolved.