RealVNC incident

Issue with completing purchases

Major Resolved View vendor source →

RealVNC experienced a major incident on April 21, 2023 affecting Portal, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 01:31 PM UTC
Resolved
Apr 21, 2023, 03:42 PM UTC
Duration
2h 11m
Detected by Pingoru
Apr 21, 2023, 01:31 PM UTC

Affected components

Portal

Update timeline

  1. investigating Apr 21, 2023, 01:31 PM UTC

    One of our service partners is experiencing technical issues which is affecting online purchasing. We are working with our partner to resolve this.

  2. resolved Apr 21, 2023, 03:42 PM UTC

    This incident has been resolved.