RealVNC experienced a major incident on May 10, 2023 affecting Connectivity Service and Connectivity Service and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Connectivity ServiceConnectivity ServiceAddress Book Synchronization
Update timeline
- investigating May 10, 2023, 09:37 AM UTC
We have identified an issue with our cloud connectivity service and are in the process implementing a fix. Some customers may be unable to establish cloud connections at this time. Servers may also incorrectly appear offline.
- monitoring May 10, 2023, 11:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2023, 03:16 PM UTC
This incident has been resolved.