RealVNC incident

Some customers unable to successfully make Cloud connections

Minor Resolved View vendor source →

RealVNC experienced a minor incident on May 19, 2023 affecting Connectivity Service, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 09:03 AM UTC
Resolved
May 19, 2023, 03:53 PM UTC
Duration
6h 50m
Detected by Pingoru
May 19, 2023, 09:03 AM UTC

Affected components

Connectivity Service

Update timeline

  1. investigating May 19, 2023, 09:03 AM UTC

    We are aware that some customers are unable to successfully connect to their remote devices using Cloud connections and the message "Server not listening to cloud connections" is displayed. We are investigating as a matter of priority.

  2. identified May 19, 2023, 09:52 AM UTC

    The issue has been identified and a fix is being deployed.

  3. monitoring May 19, 2023, 12:57 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved May 19, 2023, 03:53 PM UTC

    This incident has been resolved.