RealVNC experienced a minor incident on September 4, 2023 affecting Connectivity Service, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2023, 11:48 AM UTC
We are aware that some customers may experience cloud connections taking longer than normal to establish, or connection attempts may fail. If this happens, please try again. We are investigating the issue.
- identified Sep 04, 2023, 12:31 PM UTC
The issue has been identified as a connectivity issue in one of our datacenters and we are working with our connectivity provider on a resolution.
- identified Sep 04, 2023, 12:49 PM UTC
Connectivity has been restored to the affected datacenter and the issue experienced by some customers has been resolved. We are continuing to monitoring connectivity.
- monitoring Sep 04, 2023, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2023, 03:20 PM UTC
This incident has been resolved.