RealVNC experienced a notice incident on September 15, 2023 affecting Account authentication, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Account authentication
Update timeline
- investigating Sep 15, 2023, 09:43 AM UTC
Some customers may experience errors signing into RealVNC Connect using their organisation credentials. We are investigating
- identified Sep 15, 2023, 09:44 AM UTC
The issue has been identified and a fix is being prepared
- identified Sep 15, 2023, 09:46 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 15, 2023, 09:53 AM UTC
A fix has been implemented and the service is functioning normally. We are continuing to monitor
- resolved Sep 15, 2023, 01:11 PM UTC
This incident has been resolved.