RealVNC experienced a notice incident on June 4, 2024 affecting Portal and Portal and 1 more component, lasting 3d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2024, 07:52 AM UTC
Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
- identified Jun 04, 2024, 08:02 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 04, 2024, 08:05 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 04, 2024, 08:34 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 04, 2024, 08:36 AM UTC
We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.
- identified Jun 04, 2024, 08:44 AM UTC
The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.
- identified Jun 04, 2024, 10:34 AM UTC
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
- identified Jun 04, 2024, 12:08 PM UTC
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
- identified Jun 04, 2024, 01:35 PM UTC
The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
- monitoring Jun 06, 2024, 08:39 AM UTC
The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.
- resolved Jun 07, 2024, 05:12 PM UTC
The issue with presence is resolved.