RealVNC incident

Issue with Subscription Management and Billing

Major Resolved View vendor source →

RealVNC experienced a major incident on November 28, 2024 affecting Portal, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 09:48 AM UTC
Resolved
Nov 28, 2024, 11:32 AM UTC
Duration
1h 44m
Detected by Pingoru
Nov 28, 2024, 09:48 AM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 28, 2024, 09:48 AM UTC

    We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

  2. identified Nov 28, 2024, 09:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 28, 2024, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 28, 2024, 11:32 AM UTC

    This incident has been resolved.