RealVNC incident

RealVNC Cloud services issues

Major Resolved View vendor source →

RealVNC experienced a major incident on February 11, 2025 affecting Connectivity Service and Address Book Synchronization and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 11:23 AM UTC
Resolved
Feb 11, 2025, 02:46 PM UTC
Duration
3h 22m
Detected by Pingoru
Feb 11, 2025, 11:23 AM UTC

Affected components

Connectivity ServiceAddress Book SynchronizationAccount authenticationPortalAPI Access ServiceTeam Management ServiceAudit Service

Update timeline

  1. investigating Feb 11, 2025, 11:23 AM UTC

    Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

  2. identified Feb 11, 2025, 11:25 AM UTC

    The issue has been identified and a fix deployed. Services are returning to normal operations.

  3. monitoring Feb 11, 2025, 11:42 AM UTC

    Services are back to normal operations. We are monitoring the status.

  4. resolved Feb 11, 2025, 02:46 PM UTC

    The incident has been resolved. Apologies for any inconvenience caused.