Realm incident

Help links are not working

Minor Resolved View vendor source →

Realm experienced a minor incident on February 1, 2022 affecting Realm, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2022, 03:26 PM UTC
Resolved
Feb 03, 2022, 05:25 PM UTC
Duration
2d 1h
Detected by Pingoru
Feb 01, 2022, 03:26 PM UTC

Affected components

Realm

Update timeline

  1. monitoring Feb 01, 2022, 03:26 PM UTC

    Help links from inside Realm are currently not working, you can access help.acst.com directly for anything you need.

  2. monitoring Feb 01, 2022, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Feb 01, 2022, 07:55 PM UTC

    Update - Although help.acst.com content for Realm is currently available direct to browsers, links from Realm are not successful. The provider is continuing work to restore full functionality soon.

  4. monitoring Feb 03, 2022, 04:10 PM UTC

    The provider has identified the issue and plans to implement a solution by end of day on Thursday (today).

  5. resolved Feb 03, 2022, 05:25 PM UTC

    This incident has been resolved.