Realm incident

Emails sent from Realm (groups, pathways, queries, etc.) are currently not delivering.

Minor Resolved View vendor source →

Realm experienced a minor incident on January 11, 2023 affecting Realm, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2023, 03:22 PM UTC
Resolved
Jan 11, 2023, 04:07 PM UTC
Duration
45m
Detected by Pingoru
Jan 11, 2023, 03:22 PM UTC

Affected components

Realm

Update timeline

  1. identified Jan 11, 2023, 03:22 PM UTC

    Our team is working on a fix as we speak. Emails sent during this outage will not deliver and will not deliver later. Emails from Connect are delivering at this time, and emails for Statement are delivering.

  2. identified Jan 11, 2023, 03:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 11, 2023, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 11, 2023, 04:07 PM UTC

    This incident has been resolved.