Ready Education incident

Campus App: Calendar Feed Integrations

Notice Resolved View vendor source →

Ready Education experienced a notice incident on January 24, 2023, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2023, 05:55 PM UTC
Resolved
Jan 26, 2023, 04:48 PM UTC
Duration
1d 22h
Detected by Pingoru
Jan 24, 2023, 05:55 PM UTC

Update timeline

  1. investigating Jan 24, 2023, 05:55 PM UTC

    We are currently experiencing issues with some calendar feed integrations. Some events may display in the wrong timezone and some feeds are failing to synchronize. Our teams are researching the root cause of these issues as a high priority.

  2. identified Jan 25, 2023, 01:15 PM UTC

    We've identified that the issue is a change in the way timezones are being represented by some systems that export iCal feeds. Our team is currently working on implementing support for this change in timezone definition and behaviors and creating test plans to handle this new variation. We will update this message as we identify the timeframe for release to production.

  3. monitoring Jan 26, 2023, 04:30 PM UTC

    We have implemented a fix in production for this issue and are monitoring the processing of iCal feeds.

  4. resolved Jan 26, 2023, 04:48 PM UTC

    While we will continue to monitor the production change we consider this incident resolved.