Ready Education incident

CampusApp: Notifications Delivery Delays

Notice Resolved View vendor source →

Ready Education experienced a notice incident on February 1, 2023, lasting 4d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2023, 10:31 PM UTC
Resolved
Feb 06, 2023, 07:24 PM UTC
Duration
4d 20h
Detected by Pingoru
Feb 01, 2023, 10:31 PM UTC

Update timeline

  1. investigating Feb 01, 2023, 10:31 PM UTC

    We are currently experiencing an issue where some customers are not receiving Community post notifications within an acceptable timeframe. Our teams are researching the root cause of these delays as a high priority. Other notifications are not affected.

  2. identified Feb 02, 2023, 11:44 PM UTC

    We are working on investigating the outage, in the meanwhile we are making some changes that we believe will improve the situation by EOD tomorrow

  3. monitoring Feb 03, 2023, 05:15 PM UTC

    We've applied a fix into production approximately two hours ago and have seen the improvements we've expected. We're continuing to monitor throughout the day.

  4. resolved Feb 06, 2023, 07:24 PM UTC

    We're continuing to monitor Community post notifications but are closing this incident based on the performance of the changes in production last week.