Ready Education incident

Campus App: Duplicate Notifications

Notice Resolved View vendor source →

Ready Education experienced a notice incident on June 1, 2023, lasting 23h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 07:51 PM UTC
Resolved
Jun 02, 2023, 07:06 PM UTC
Duration
23h 15m
Detected by Pingoru
Jun 01, 2023, 07:51 PM UTC

Update timeline

  1. monitoring Jun 01, 2023, 07:51 PM UTC

    We are aware of an issue where some customers are receiving duplicate notifications related to the same channel post. We identified the root cause and have released a fix. If you are seeing duplicated or delayed notifications in your Campus App, this should be resolved over the next few hours.

  2. resolved Jun 02, 2023, 07:06 PM UTC

    This issue has been resolved. Notifications related to new activity in your channels going forward should be delivered as expected.