Ready Education incident

Keyword Alerts and assigned Team Members

Notice Resolved View vendor source →

Ready Education experienced a notice incident on June 16, 2023, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2023, 08:14 PM UTC
Resolved
Jun 20, 2023, 12:18 PM UTC
Duration
3d 16h
Detected by Pingoru
Jun 16, 2023, 08:14 PM UTC

Update timeline

  1. investigating Jun 16, 2023, 08:14 PM UTC

    We are aware of an issue where Team Members you assign to a Keyword Alert are not getting saved. It may appear that Team Members you already added to your Keyword Alerts are no longer present. We are working to resolve this issue and ensure that your Keyword Alert data are available. We will update this status page as soon as the fix has been released.

  2. monitoring Jun 19, 2023, 09:52 AM UTC

    A fix has been implemented, and all Keyword Alert data have been restored. You should now be able to assign Team Members to your Keyword Alerts, and assignees set previously should correctly display. We identified the root cause and have taken measures to address this issue going forward.

  3. resolved Jun 20, 2023, 12:18 PM UTC

    This incident has been resolved.