Ready Education incident

Notifications may be delayed for channels with large numbers of members

Notice Resolved View vendor source →

Ready Education experienced a notice incident on August 14, 2023, lasting 19h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 08:53 PM UTC
Resolved
Aug 15, 2023, 04:40 PM UTC
Duration
19h 47m
Detected by Pingoru
Aug 14, 2023, 08:53 PM UTC

Update timeline

  1. monitoring Aug 14, 2023, 08:53 PM UTC

    Today we rolled out a new, more optimized system for generating Notifications, and in the course of deploying the upgrade, we observed that a small percentage of schools' Campus Apps are not receiving Notifications related to new posts and comments in channels with tens of thousands of members. We deployed a change to the infrastructure that should address the issue, and we are currently monitoring the results.

  2. resolved Aug 15, 2023, 04:40 PM UTC

    The upgrade to our system is complete. All notifications related to new posts and comments are being delivered to all recipients in a timely manner.