Ready Education incident

Campus Cloud for the Canadian environment is currently inaccessible.

Critical Resolved View vendor source →

Ready Education experienced a critical incident on August 21, 2023, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 10:00 AM UTC
Resolved
Aug 21, 2023, 12:05 PM UTC
Duration
2h 5m
Detected by Pingoru
Aug 21, 2023, 10:00 AM UTC

Update timeline

  1. identified Aug 21, 2023, 09:59 AM UTC

    Campus Cloud on our Canadian environment (campuscloud.ca) is being upgraded to address a memory issue. Users are not able to log into campuscloud.ca at this time. This message will be updated once access to the site is restored.

  2. identified Aug 21, 2023, 10:00 AM UTC

    Our estimates is that access to the site will be restored in approximately 30 minutes.

  3. identified Aug 21, 2023, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 21, 2023, 10:04 AM UTC

    The upgrade is complete and access to campuscloud.ca should be restored. We will continue to monitor the environment.

  5. resolved Aug 21, 2023, 12:05 PM UTC

    This incident has been resolved.