Ready Education incident

Database upgrade may result in temporary delay for receiving notifications

Critical Resolved View vendor source →

Ready Education experienced a critical incident on August 21, 2023, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 01:11 PM UTC
Resolved
Aug 21, 2023, 05:37 PM UTC
Duration
4h 25m
Detected by Pingoru
Aug 21, 2023, 01:11 PM UTC

Update timeline

  1. identified Aug 21, 2023, 01:11 PM UTC

    We are in the process of upgrading our database to support increased usage. Please note that notifications and push messages may be delayed until this upgrade is complete. No data will be lost in the process. Emergency notifications are not affected. We will update the Status Page once notification delivery resumes as expected.

  2. identified Aug 21, 2023, 02:03 PM UTC

    We are aware that content in Campus App is not loading at the moment. We are taking steps to resolve this immediately.

  3. monitoring Aug 21, 2023, 03:13 PM UTC

    Campus App functionality should be restored. We will continue to monitor notification delivery.

  4. resolved Aug 21, 2023, 05:37 PM UTC

    This incident has been resolved.