Ready Education incident

Users are not receiving emails for Campus Cloud invite nor Campus Cloud reset Password in the Canadian environment

Major Resolved View vendor source →

Ready Education experienced a major incident on August 23, 2023, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 08:19 PM UTC
Resolved
Aug 23, 2023, 09:33 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 23, 2023, 08:19 PM UTC

Update timeline

  1. investigating Aug 23, 2023, 08:19 PM UTC

    We are aware that users in Canadian environment are not receiving emails for Campus Cloud invite nor Campus Cloud reset Password. We are working to resolve this immediately.

  2. identified Aug 23, 2023, 08:31 PM UTC

    The issue has been identified and fix is being implemented.

  3. monitoring Aug 23, 2023, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 23, 2023, 09:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 23, 2023, 09:33 PM UTC

    This incident has been resolved.