Ready Education incident

Campus Cloud and Campus App for the US environment are experiencing slow response intermittently

Minor Resolved View vendor source →

Ready Education experienced a minor incident on October 12, 2023, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 01:24 PM UTC
Resolved
Oct 13, 2023, 12:01 PM UTC
Duration
22h 37m
Detected by Pingoru
Oct 12, 2023, 01:24 PM UTC

Update timeline

  1. investigating Oct 12, 2023, 01:24 PM UTC

    Since Monday, October 9, there has been intermittent slow response with the Campus Cloud and Campus App (in the US environment only). You may notice slow load times, and notifications not getting marked as "read" in Campus App. The root cause has been identified and we are actively working on a resolution.

  2. identified Oct 12, 2023, 01:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 12, 2023, 05:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 13, 2023, 12:01 PM UTC

    This incident has been resolved.